The aim of the service is -

to inform, support, assist and empower disabled people and their carers in obtaining the services to which they are entitled, as disabled people and/or carers

We will do this by -

• providing information on any aspect of disabilities
• giving information to individuals about their rights and the standard of service they can expect
• attending meetings with individuals to support them in arguing their case
• if individual cases raise policy issues in relation to public authority services we will seek to explore with the council ways of improving their services
• assist you to remedy situations that are worrying you before they become full blown complaints

What we will not do -

• we will never pass on any information we get about you that you don't want us to
• we will not judge you or telly you what to do

We need Volunteers -

to provide information and support and assist disabled people in exercising their rights, challenging discrimination, and obtaining services.

Volunteers must -

• be committed to the Social Model of Disability
• be impartial and non-judgmental in their dealings with service users
• be willing to listen to service users, and advance the service user's case (rather than imposing their own views)
• understand the importance of confidentiality
• be committed to the principle of equality of opportunity for all
• be willing to commit at least 4 hours per week to the project

Previous experience is not required as full training will be given, and your own experiences, together with a wish to offer support to disabled people and their carers, are just as important. Volunteers will be supervised and supported by GAP Workers.

To Contact the Advice Information and Support Service - if you want information or support, or if you are interested in becoming a volunteer advocate

Tel 0191 443 1152

Fax 0191 487 7298

E-mail advols@access-gateshead.org.uk